Two-Week Sprint Cycles with Integrated Support Operations
This framework establishes the complete workflow from idea inception through production release and ongoing support, with clear handoffs between Business, Product, UX/UI, Development, and Support teams.
| Purpose | Tool | Details |
|---|---|---|
| Product Backlog | Index | Managed by Product Owner |
| Production Bugs | GitHub: SEQ Bug Tracker | All P0-P3 bugs, support tickets, production issues |
| Feature Development | GitHub: Per-Feature Project | Each feature/epic gets its own GitHub project for sprint tracking |
| UI/UX Design | Figma | Wireframes, mockups, prototypes, design handoff |
| Communication | Slack | Team communication, standups, escalations |
| Documentation | Google Drive: Sequifi Product Docs | PRDs, specs, and docs in per-feature sub-folders |
How new items enter the product backlog, initial triage, and prioritization by the Product Owner.
Stakeholder sessions to clarify requirements, validate priorities, and prepare items for design.
Design sprint running parallel to development, creating wireframes, mockups, and prototypes.
Product Requirements Document with objectives, use cases, user stories, and acceptance criteria.
Two-week development sprints with planning, daily standups, development, testing, and review.
UAT regression testing, go/no-go decisions, production deployment, and monitoring.
Bug triage, priority classification, SLAs, escalation paths, and hotfix procedures.
Emergency response for P0/P0-PAYROLL bugs with war room protocols and rapid deployment.
Post-incident analysis with 5-Whys methodology and preventive action planning.
Functional Lead, Technical Lead, and multiple Scrum teams with cross-team coordination.
Detailed role definitions, RACI matrix, and decision authority for all team members.
All recurring meetings, their frequency, duration, and participants.
Product Requirements Document with objectives, use cases, and acceptance criteria.
Root Cause Analysis template with 5-Whys and corrective actions.
Pre-deployment, code review, and hotfix checklists for quality gates.
| Priority | Resolution | Process |
|---|---|---|
| P0-PAYROLL | 2-4 hours | Emergency Hotfix |
| P1-PAYROLL | 12-24 hours | Expedited |
| P0 Critical | 4-8 hours | Hotfix |
| P1 High | 24-48 hours | Expedited |
| P2 Medium | 3-7 days | Next Release |
| P3 Low | 2-4 weeks | Batched |
| Type | Day | Content |
|---|---|---|
| Production Release | Wednesday 11 AM | Features + P2/P3 bugs |
| UAT Promotion | Wednesday (post-release) | Next sprint items |
| Hotfix | As needed | P0/P1 bugs only |