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📊 Roles & Responsibilities

Complete role definitions and RACI matrix for all team members

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Leadership Roles

Functional Lead

AspectDetails
Reports ToCEO, COO, CTO
ScopeAll delivery teams
Key Responsibilities
  • Cross-team oversight and coordination
  • Business alignment and stakeholder management
  • Go/no-go decisions for releases
  • Escalation point for all teams
  • Resource allocation across teams
Decision AuthorityRelease approval, escalation resolution, cross-team priorities

Technical Lead

AspectDetails
Reports ToCTO
ScopeAll technical decisions across teams
Key Responsibilities
  • Architecture decisions and technical standards
  • Code quality oversight
  • Cross-team technical dependencies
  • Technical release approval
  • RCA facilitation and process improvement
  • Rollback decisions
Decision AuthorityArchitecture, code quality, technical go/no-go, rollback

Product Owner

AspectDetails
Reports ToCEO, COO
Key Responsibilities
  • Backlog management and prioritization
  • Stakeholder alignment
  • Acceptance criteria definition
  • PRD ownership
  • Sprint goal definition
  • Story acceptance/rejection
Decision AuthorityBacklog priority, acceptance criteria, feature approval

Development Team Roles

Scrum Master (Team Lead)

AspectDetails
Reports ToFunctional Lead, Technical Lead
ScopeSingle Scrum team
Key Responsibilities
  • Facilitate all Scrum ceremonies
  • Remove blockers for the team
  • Coach team on Agile practices
  • Protect sprint from scope changes
  • Report progress to Functional Lead

Backend Developer

AspectDetails
Key Responsibilities
  • API development
  • Database design and optimization
  • Third-party integrations
  • Backend testing (unit, integration)
  • Code reviews

Frontend Developer

AspectDetails
Key Responsibilities
  • UI implementation from designs
  • UX integration
  • Frontend testing
  • Responsive design implementation
  • Code reviews

Project Coordinator

AspectDetails
Reports ToScrum Master (Team Lead)
ScopeSingle Scrum team
Key Responsibilities
  • Sprint progress tracking and metrics
  • Meeting coordination and scheduling
  • Status reporting and dashboards
  • Cross-team communication support
  • Documentation and process maintenance
  • Resource and timeline tracking

Quality Assurance Roles

QA Lead

AspectDetails
Reports ToTechnical Lead
Key Responsibilities
  • QA strategy and standards
  • Release sign-off (can block releases)
  • Regression test suite ownership
  • Bug severity classification (with Tech Lead)
  • QA team management
Decision AuthorityRelease sign-off, QA process, test coverage

QA Engineer

AspectDetails
Key Responsibilities
  • Test case creation and execution
  • Bug documentation and tracking
  • Regression testing
  • Exploratory testing
  • Quality advocacy

Operations Roles

DevOps Lead

AspectDetails
Key Responsibilities
  • Infrastructure management
  • CI/CD pipeline maintenance
  • Monitoring and alerting setup
  • Rollback procedure execution
  • Environment management (staging, production)
Decision AuthorityInfrastructure decisions, environment configuration
Note: Production deployment is triggered automatically when Tech Lead merges to main. DevOps maintains the infrastructure and CI/CD pipelines that enable this flow.

Support Roles

Client Success Manager (CSM)

AspectDetails
Key Responsibilities
  • Key account relationships
  • First point of contact for client issues
  • Raises issues to #sequifi_support Slack channel
  • Incident communication to clients
  • Feature adoption

Project Coordinator - Support (Tier 1)

AspectDetails
Key Responsibilities
  • First responder in #sequifi_support channel
  • Bug logging with reproduction steps
  • Initial triage and priority assessment
  • Escalation to Tier 2 (Support Engineer + QA)
  • On-call coordination
Response Time15 minutes

Support Engineer (Tier 2)

AspectDetails
Key Responsibilities
  • Hotfix development and testing (with QA)
  • Root cause investigation
  • Provide workarounds
  • Technical analysis and documentation
Response Time30 minutes

Support Lead

AspectDetails
Key Responsibilities
  • Support team oversight
  • Client SLA management
  • P0 escalation coordination
  • Process improvement

Design Role

UX/UI Designer

AspectDetails
Key Responsibilities
  • User research and journey mapping
  • Wireframes and prototypes
  • Visual design and component specs
  • Design handoff to development

RACI Matrix - Bug Fix Process

R = Responsible | A = Accountable | C = Consulted | I = Informed

Activity Tech Lead Developer QA Lead QA Eng CSM PC (Support)
Client reports issue - - - - R I
Post to #sequifi_support I - I - R I
Bug triage & logging I I I - - R
Bug classification A - C - - R
Developer assignment A/R I - - - -
Fix development C A/R - - I I
Code review A R - - - -
QA testing - - A R - -
QA sign-off I - A/R C I I
Production deploy A/R - C - I I
Post-deploy monitor C R C R I R